Last Updated: June 3, 2025

This Privacy Policy describes how Mugsme.com (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.mugsme.com (the “Site”).

1. Information We Collect

We collect various types of information from and about you, including Personal Information, as you interact with our Site and services.

a. Information You Provide Directly: When you make a purchase, create an account, contact us, or customize a product, you may provide us with the following Personal Information:

• Contact Information: Name, email address, shipping address, billing address, phone number.
• Payment Information: Payment card details (processed securely by third-party payment processors), billing address. We do not store full payment card numbers on our servers.
• Customization Data: Text, images, designs, and other content you upload or provide for the purpose of personalizing your mug orders. This content may contain personal details, images of individuals, or other sensitive information.
• Account Information: Username, password (encrypted), and any other information you add to your profile.
• Communications: Records of your correspondence with us (e.g., customer service inquiries, feedback).
• Marketing Preferences: Your preferences for receiving marketing communications.

b. Information Collected Automatically (Usage Data): When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This information is primarily used to analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information.

• Device Information: IP address, browser type, operating system, unique device identifiers.
• Usage Information: Pages viewed, referring/exit pages, time spent on pages, clickstream data, search terms you used to find our Site.
• Location Information: General geographic location derived from your IP address.

c. Information Collected via Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your Browse activities. Please refer to our separate Cookies Policy for more detailed information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Fulfill Orders and Provide Services: To process your transactions, create and customize your mugs based on the provided data (text and photos), ship your orders, and provide customer support.
• To Improve and Personalize Your Experience: To understand how you use our Site, analyze product and service trends, and personalize your experience (e.g., showing relevant products).
• For Marketing and Communications: To send you promotional emails, newsletters, and other marketing communications about our products, services, and special offers, if you have opted in to receive them. You can opt out at any time.
• For Analytics and Performance: To monitor and analyze the effectiveness of our Site, marketing campaigns, and services, using tools like Google Analytics.
• For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, abuse, and other illegal activities.
• For Legal Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights and the rights of others.

3. How We Share Your Information

We may share your Personal Information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping and fulfillment (e.g., USPS, FedEx, DHL), website hosting, analytics (e.g., Google Analytics), and email marketing (e.g., Mailchimp, SendGrid). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Customization Fulfillment: Your uploaded text and images will be shared with our production partners or internal teams solely for the purpose of printing and fulfilling your customized mug orders.
• Legal Compliance and Protection: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Mugsme, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your Personal Information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Google Analytics

We use Google Analytics to collect information about your use of the Site. Google Analytics uses cookies to collect information such as your IP address, browser type, pages visited, and time spent on our Site. This information is used to analyze and improve our Site’s performance and user experience. Google’s ability to use and share information collected by Google Analytics about your visits to our Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For customization data (text and photos), we retain this data only for the period necessary to fulfill your order and for a reasonable period thereafter for customer service and quality assurance purposes, unless you specifically request its deletion sooner.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:

• Right to Access: You have the right to request a copy of the Personal Information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request that we delete your Personal Information, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information under certain circumstances.
• Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Information for certain purposes (e.g., direct marketing).
• Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us, and we will take steps to remove such information from our records.

9. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: Click here